Financial Policy
Thank you for choosing Healing Minds Therapy, PC for your mental healthcare. We appreciate that you have entrusted us with your care, and we are committed to providing you with the best mental health care possible. Because healthcare benefits and coverage options have become increasingly complex, we have developed this financial policy to help you better understand your rights and responsibilities as a patient.
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Insurance Coverage
Please provide us with your current insurance information at the time of scheduling each visit and notify us of any changes. We must be able to verify your eligibility prior to your visit or your appointment may be re-scheduled. In addition, failure to inform us of a change in insurance may result in exceeding the limits of the time allowed to file a claim and you will be responsible for all charges. We will scan a copy of your insurance card and photo ID to copy and keep on file for our records in accordance with insurance plan requirements.
Your health insurance policy is a contract between you and your health insurance company. Please note it is your responsibility as the Policy holder/Patient to understand the coverage and benefits and be knowledgeable of any deductibles, copayments and/or coinsurance. It is the Patients responsibility to be sure your provider is in-network and the services are covered under your plan. If your provider is out-of-network, you will have a higher out-of-pocket cost. If you have any questions in regards to your current insurance policy benefits you should contact your insurance plans’ Member Services.
Address/Phone Changes
It is important that we have your correct address and telephone information on file. Please advise us anytime there is any change to your address, telephone or other contact information. Failure to update our office of any changes to your contact information will not delay the billing process for any patient balances on your account.
Private Pay
You are a ‘Private Pay’ client until you provide Healing Minds Therapy, PC with your completed insurance information to determine your qualification and acceptance of health insurance coverage. All payments are due at the beginning of each session. Healing Minds Therapy, PC accepts cash, checks, or credit cards (MasterCard, Visa or American Express). Healing Minds Therapy, PC offers sliding fee scale options for most of the services that we provide. To determine your eligibility for reduced rates of services, Healing Minds Therapy, PC will ask you about your income and ability to pay during the intake session.
Credit Card
on File
To streamline our billing and payment system and to provide a seamless, convenient way for clients to pay their bills, effective April 18, 2024, Healing Minds Therapy, PC will highly encourage all patients to keep an active credit card on file with us. If your credit card on file needs to change, please notify us immediately. All payments are due at the beginning of each session, including copays, deductibles, previous balances and self-pay. Circumstances when your card would be charged include but are not limited to: missed or canceled sessions without 24-hour notice, missed co-payments, deductible and coinsurance, any non-covered services and/or denial of services. Your credit card will not be charged without your direct knowledge and consent. Any financial arrangements can be made at the time of services as necessary.
Multiple
Caregivers
In the case of multiple caregivers, the guardian completing the consent forms is responsible for all payments. HMT will not be involved in disagreements between the parties. If an additional party is responsible for payment, please have them complete consent forms as well. Be sure to communicate who the responsible party is and if there are any changes to this information.
Billing
Statement
To ensure secure and convenient access, Healing Minds Therapy, PC is authorized to transmit a copy of your billing statement to the activated portal. You retain the option to withdraw this consent at any time by providing written notification.
Court Appearances
Due to the confidentiality of the client-provider relationship, the provider does not typically testify in court without a court order requiring them to do so.
The providers of Healing Minds Therapy, PC do not agree to provide services as expert or forensic witnesses, and any oral or written communication or testimony required and/or provided by them will be limited to factual information only.
Medical Records Request
All client information is considered strictly confidential (subject to limitations authorized or required by law) and will not be given out to anyone without your prior written consent or other legal authorization. In the event of a request for copies or a transfer of client records, the records will be forwarded only after receipt by Healing Minds Therapy, PC of proper signed written authorization from the client or other authorized persons. Please note that email and text communication is not secure, and, therefore, confidentiality cannot be guaranteed.